Description

  • What is Total CX?
    Nothing is more fun than swapping horror stories about bad (or good, or weird) customer experiences you’ve had. And TotalCX is a place where you can do just that. However, it isn’t just a place for stories—it’s also a place to figure out how the customer experience should have been…what exactly went wrong…how to best improve it…and what lessons can we learn from it.

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Customer Scenario Patterns

10/24/2014

08/15/2014

03/21/2014

02/28/2014

09/14/2013

11/20/2012

02/11/2010

05/15/2009

05/01/2009

04/03/2009

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