Description

  • What is Total CX?
    Nothing is more fun than swapping horror stories about bad (or good, or weird) customer experiences you’ve had. And TotalCX is a place where you can do just that. However, it isn’t just a place for stories—it’s also a place to figure out how the customer experience should have been…what exactly went wrong…how to best improve it…and what lessons can we learn from it.

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Customer Scenario Mapping

03/21/2014

09/14/2013

05/10/2013

11/20/2012

09/21/2012

08/17/2012

08/13/2012

06/19/2012

05/24/2011

10/08/2010

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