Tomorrow is my birthday. Yay me. Not only am I getting older, but I had to renew my driver's license this year. Like any experienced driver, I was dreading the task. The thought of trying to find a place to park near my local registry (in downtown Boston), standing in long lines, dealing with overworked and under-enthused registry employees, and then having my picture taken was very depressing. I vaguely remembered a friend saying that she renewed her license on the phone, so I thought I’d give that a try.
I went online to find the number, googling "renew drivers license
The link not only led to information on how to renew my license online, but directly to the page where I could begin the process. There were some questions to answer on the page:
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