- Cross-channel virtual assisted service—web, mobile devices, and social networks
- Answers that integrate application data; Python scripting is the data integration mechanism
- Comprehensive knowledge management facilities for creating, editing, publishing, and managing the answers that V-Person delivers to customers and users
- Rules-based question analysis and matching; analysts, with the help of Creative Virtual’s consultants, specify these rules
Creative Virtual targets large financial services, high tech, payroll, telecommunications, and travel businesses and city governments in English-speaking geographies. The firm has a customer base of 40 accounts, mostly in these markets and mostly in the UK.
V-Person is available for cloud or on-premise deployment. Entry level year-one subscription fees are approximately $100,000.
Here's my in-depth product review:
Creative Virtual V-Person
An Offering from a Virtual Assisted-Service Pioneer
By Mitch Kramer, Senior Consultant, Patricia Seybold Group, September 20, 2012