To kick off the New Year, we offer you our best articles from last year. In fact, in order to make it easy for you to read these, we’ve removed the “paywall” for all of them for 30 days. We hope you’ll take a few minutes to sample those you haven’t noticed or had time to read during the last 12 months.
Every week we publish a new article. Each one takes hours of research, thought, and preparation. Which of these articles did anyone read? Of the visitors to the Customers.com website in 2013, the largest number of you landed on, lingered on, and/or downloaded these 5 of the 60 articles we published last year.
1. Defining the Customer-Centric Organization: What Are the Attributes and Behaviors that Define True Customer-Centricity? by Ronni Marshak, 7/25/2013
2. Peer-to-Peer Business Models: Facilitating “Matchmaking” between Individuals for Fun and Profit, by Ronni Marshak, 7/12/2013
CX How To’s: