Rebranding Doesn’t Change Our Positive Recommendation for then nGenKB, now Moxie Software Knowledgebase

This week, we present our evaluation of Moxie Software Knowledgebase Winter Release 2010. It’s an update to our July 2010 evaluation of the then nGenera Knowledgebase (nGen KB) 9.0, the knowledge management-based customer service offering from the nGenera Customer Interaction Management (nGenera CIM) business unit of nGenera Corporation. That evaluation was an update to our September 2009 report on nGen KB 8.3, the previous release. And we had recommended that you “seriously consider” nGen KB 9.0. We have the same recommendation for Moxie’s Knowledgebase. This still is a very good customer service offering.

 What’s new? Most significantly it’s Moxie Software and the Moxie brand. During 2010, the then nGenera Corporation was reorganized, relocated, and, on September 15, rebranded to become Moxie Software. The milestones and details of the process are in the report.

Moxie Software is positioned to capture the action and the interest in social networking and collaboration. The new “Moxie” leverages and extends the old nGenera. It leverages the knowledge management experience, expertise, technology, and products of its 10 years as nGenera and Talisma with extensions into social networking and collaboration.

Knowledgebase is a component of Customer Spaces, a suite of applications which also includes Email, Chat Reactive, Chat Proactive, Click to Call, Phone, Social Media, CoBrowse, Community, and Answer application modules. Customer Spaces is one of two components of Spaces by Moxie. Employee Spaces is the other component. Customer Spaces is a customer service offering. Employee Spaces is a collaboration offering, collaboration within an organization.