Nuance acquired VirtuOz about a year ago. Since then, Nuance has make significant improvements to the VirtuOz Intelligent Virtual Agent, which it has renamed Nina Web. Nina Web, virtual assisted-service software for web browsers on desktops, laptops, and mobile devices, is now an even stronger and more attractive offering in the virtual agent space. Just type a question in a text box and a Nina Web-based virtual agent will deliver an answer or will engage you in a dialog when it needs more information to answer your question. Answers are text, images, links, URLs, and/or data from external applications.
Nina Web, originally developed as VirtuOz IVA by VirtuOz, Inc., a privately held firm founded in France in 2002, has became the third member of the Nina family of customer self-service offerings from Nuance’s Enterprise division, joining Nina IVR and Nina Mobile.