Here is our evaluation of Creative Virtual V-Person. It’s the
second in our research series on virtual assisted-service. Having been
founded in London in 2002 and having introduced its first virtual agent
product in 2003, Creative Virtual is one of the pioneers in virtual
agent technology. V-Person is a competent offering. Four features
characterize and differentiate it:
- Cross-channel virtual assisted service—web, mobile devices, and social networks
- Answers that integrate application data; Python scripting is the data integration mechanism
- Comprehensive knowledge management facilities for creating, editing, publishing, and managing the answers that V-Person delivers to customers and users
- Rules-based question analysis and matching; analysts, with the help of Creative Virtual’s consultants, specify these rules
Creative
Virtual targets large financial services, high tech, payroll,
telecommunications, and travel businesses and city governments in
English-speaking geographies. The firm has a customer base of 40
accounts, mostly in these markets and mostly in the UK.
V-Person is available for cloud or on-premise deployment. Entry level year-one subscription fees are approximately $100,000.
Here's my in-depth product review:
Creative Virtual V-Person
An Offering from a Virtual Assisted-Service Pioneer
By Mitch Kramer, Senior Consultant, Patricia Seybold Group, September 20, 2012
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