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    08/07/2012

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    ken

    While I agree with you, I do believe there is a place for virtual agents. Just like chat works for some, mobile works for others, and voice for others. I think it is another channel to be addressed. I hope that Voice Recognition gets embedded so that the experience can be improved and used more ubiquitously. Overall, I think we have to make devices other than the phone useful. People have a computer and would like to use it.

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